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Sales and Shipping policies

Shipping is handled by UPS (USA & Puerto Rico) and is calculated by weight, zone and delivery options. You will receive UPS email notification when your order is shipped with expected date of arrival and tracking information. Colorado residents, 2.9% state sales tax will apply. LVW does not export consumer Over The Counter electronic equipment. We will consider RFQs on industrial overseas design/installation projects.
 
New items will carry a manufacturer's warranty. Sale pricing applies only to products sold through LVW's web site. Pricing is subject to change. In the event that you receive a defective product please email us at Sales, or call us at 1-719-540-8900 for a return authorization. LVW will handle defective products for 30 days following the receipt of the item. After 30 days all repair requests must be handled through the manufacturer. Used/Demo/Open Box items will be under warranty through LVW for 30 days. All returns, excluding defective items, will be subject to a 10% re-stock fee. Products must be returned in original packaging with all paperwork and be fully functional.

Orders are usually processed within 24hrs during our normal business week of Monday through Friday, 8:00 am to 4:30 pm, MST. Orders placed during weekends or holidays will be processed on our next regular business day.  *Special order items, please allow a minimum of 2 weeks for delivery. We reserve the right to delay or refuse shipment on any order when credit cards cannot be properly validated for any reason.